Restaurant Operations Manager
6 days ago
Estimated Salary: £26,200 per annum
Location:United Kingdom
Experience Required:Experience of working in a Quick Service Restaurant (QSR)/Fast Food Restaurant.
Tim Hortons UK is an expanding organisation with the goal to open an outlet in every town and city throughout the United Kingdom within the next 2 years. This presents a fantastic opportunity to join a dynamic team while growing your career simultaneously.
The Tim Hortons brand offers great food, coffee, and sweet treats served with a warm and welcoming approach. With over 5,000 stores worldwide and 2 billion cups of coffee sold, joining our UK team has never been more appealing.
Job DescriptionThe Restaurant Floor - Shift Manager role assists the restaurant manager in overseeing all aspects of day-to-day operations to ensure high standards are maintained in people, products, cleanliness, and customer experience.
Key Responsibilities- Maintain exceptional customer experience at all times.
- Resolve customer complaints and transform negative situations into positive ones.
- Encourage and motivate a team to achieve targets and deliver outstanding customer experiences.
- Ensure presentation of products meets required standards, with correct merchandising and stock levels.
- Understand and lead the team to achieve daily key performance indicators set for the restaurant.
- Familiarise yourself with and adhere to relevant legislation including food safety, health and safety, and employment standards.
- Responsible for opening and closing restaurants.
- Main operational tasks include product quality, food hygiene standards, customer experience, speed of service, hospitality, restaurant cleanliness, and team appearance.
- Support management team in achieving a 'B' rating or above on Store evaluation scores during audits.
- Provide education to employees regarding the restaurant's health and safety policies.
- Adaptability and discipline in work approach.
- Some experience in a Quick Service Restaurant (QSR).
- Able to work individually and as part of a team.
- Education level: Higher Secondary School/RQF Level 3/BTEC/A Levels.
- Fluent English language skills (minimum B1 level).
- Knowledge of food hygiene would be advantageous.
- Understanding of Health & Safety procedures is desirable.
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