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Business Support Officer

2 months ago


Wembley, United Kingdom Triumph Consultants Ltd Full time
Job Title: Temporary PT Business Support Officer/ Admin - Bailiff Service

Job Reference: Brent

Pay Rate: £18.66 per hour PAYE

Hours per week: 15 Monday – Friday, TBC

Role Length: This assignment is for 2-3 months

Location: Wembley, London

We are seeking a highly organized and detail-oriented Business Support Officer to provide administrative support to our Enforcement Agents. The successful candidate will be responsible for providing a customer-focused bailiff service and ensuring that all customers receive a courteous, approachable, helpful, and professional service.

The ideal candidate will have experience working in a revenues enforcement or similar environment and be proficient in using standard Office Packages. They will also have high-level influencing and negotiating skills, as well as the ability to manage and prioritize their workload and work effectively across service areas.

Key Responsibilities:
  • Act as the first point of contact within the enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone, and electronic queries and handling them as appropriate.
  • Ensure that debts are collected in accordance with the legislation, council policy procedures, codes of practice, and Data Protection Act.
  • Employ a fair, firm, and consistent client-sensitive approach at all times.
  • Obtain relevant information, make payment arrangements with customers, and process methods of payment changes.
  • Account for monies received and manage receipts and other documents in accordance with the Council's policies and procedures.
  • Amend and update accounts as necessary to maximize collection in accordance with procedures.
  • Make enquiries to establish the whereabouts of absconded debtors.
  • Work closely and cooperate with contractors retained by the council for enforcement of debts.
  • Coordinate actions to collect where a range of debts are owed by an individual.
Requirements:
  • Minimum educational level of GCSE Maths and English at grade C.
  • Knowledge of legislation affecting taking control of goods, including Commercial Rents recovery, Council Tax and Business Rates, County Court remedies relating to Sundry debts, Housing Benefit overpayments and Rents, insolvency legislation, and the rights of enforcement agents in debt recovery.
  • Demonstrate an understanding of Customer Care and knowledge of Welfare Rights issues.
What We Offer:
  • A competitive hourly rate of £18.66.
  • The opportunity to work in a dynamic and supportive team.
  • Professional development and training opportunities.