Technical Service Representative

3 weeks ago


Liverpool, Liverpool, United Kingdom ZipRecruiter Full time

We are seeking a talented Technical Service Representative to join our team at ZipRecruiter in Syracuse, NY. As a Technical Service Representative, you will be responsible for providing technical support to customers via phone, email, or in-person.

Responsibilities:

  • Technical Support: Provide technical support to customers via phone, email, or in-person.
  • Software and Hardware Support: Assist customers with software and hardware-related issues.

Requirements:

  • Technical Knowledge: Familiarity with Microsoft desktops and server platforms, Microsoft Office Suites, Office 365 environments, backup and endpoint protection, line of business applications, network routing, switching, firewall, and various network protocols.
  • Customer-Centric: A focus on customer satisfaction and providing outstanding service.

We offer a competitive salary of $60,000 - $70,000 per year, based on experience, along with benefits such as health insurance, 401(k) plan, dental, life, and vision insurance, paid time off/holidays, flex time and work from home when possible, and professional development opportunities.



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