Technical Service Representative
3 hours ago
Welcome to Cybertill, where we operate a customer-centric product and services model that requires people to go above and beyond when responding to our customers' needs.
Job DescriptionWe are looking for an inspiring 1st Line Service / Help Desk Agent to provide technical support to our retailers and join our team in Liverpool.
As a 1st Line Service / Help Desk Agent, you will be responsible for:
- Taking ownership of customer support issues logged via email and telephone
- Diagnosing and resolving issues quickly
- Performing investigative work with customer accounts to find the best solution
The ideal candidate will have excellent customer service skills, good general IT software and hardware skills, and flexibility to work on a variety of shift patterns, including weekends and evenings.
We offer a competitive salary of £25,000 - £30,000 per annum, flexible working hours, and time for innovation and learning.
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