Airport Hospitality Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Airport Retail Enterprises UK Ltd Full time

We're looking for a seasoned hospitality professional to join our team as a Deputy Restaurant Manager at Edinburgh Airport. As a key member of our leadership team, you'll play a vital role in delivering exceptional customer service and leading our team to success.

The Deputy Restaurant Manager will support the Senior General Manager in maintaining high standards of service, ensuring that all restaurant operations run smoothly and efficiently. You'll take responsibility for the restaurant in the Senior General Manager's absence, leading by example and driving our success.

Main Responsibilities

  • Lead the restaurant team, overseeing, coaching, and guiding them to continuously improve service and adhere to health and safety, food preparation, and alcohol licensing requirements.
  • Ensure confidentiality and act in accordance with data protection requirements when handling personal data.
  • Motivate the team through positive communication, delivering informative pre- and post-shift briefs.
  • Handle escalated customer complaints and support colleagues in resolving issues.
  • Manage budgets and optimize expenses, ensuring the restaurant operates efficiently.
  • Oversee recruitment and training of new employees.
  • Provide solutions to issues, such as profit decline, employee conflicts, or loss of business to competitors.
  • Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.

Requirements

  • Leadership and management qualifications.
  • Extensive hospitality experience with leadership responsibility.
  • Familiarity with airport-based hospitality is preferred but not essential.
  • A track record of success in customer satisfaction, sales, and service.
  • Excellent written and verbal communication skills.
  • Proven ability to manage teams and individuals in a busy hospitality setting.
  • Strong organizational skills and the ability to manage competing priorities.
  • The ability to handle customer complaints and resolve them effectively.

We're seeking an experienced, self-motivated individual with a passion for delivering outstanding customer service. Flexibility with shift patterns and leadership experience in hospitality are essential.

Our values, GRIT (Growth, Respect, Innovation, Togetherness), are reflected in the behaviours we demand. If you're curious, passionate, resilient, responsible, hard-working, and keen to help others, we welcome you to apply.

Salary & Benefits

  • Tronc (tips and gratuities distribution system) via an elected troncmaster.
  • NEST pension.
  • Free meals while on duty at the site, from the 'Staff Duty Meal' options.
  • Access to the ARE Reward Hub from day one, offering discounts and perks across hundreds of retailers.
  • Access to our Employee Assistance Programme for health and well-being support from day one.
  • 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
  • Staff referral bonus scheme.

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