Customer Service Assistant

3 weeks ago


Glasgow, Glasgow City, United Kingdom Europcar Full time

Job Title: Customer Service Returns Assistant


Job Description:


Europcar is looking for a Customer Service Returns Assistant to join our team at Glasgow Airport location.


About the Job:


This is a fantastic opportunity to work in a fast-paced environment where the customer is at the centre of everything we do.


Key Responsibilities:


Provide world-class customer facing service at every stage of the rental process.


Work in our car parks to assist our customers at the beginning and end of their Europcar experience.


Previous experience should demonstrate your passion for service and a level-headed approach to dealing with the daily challenges of a busy customer environment.


What We Offer:


Competitive Basic Salary


Bonus earnings potential


Starting 5.6 weeks holiday (including bank holidays)


Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)


Pension


Discounted car hire rates across our network


20% discount on EE mobile phone contracts*


Confidential legal and support service through BUPA


Career progression and development


Key Skills:


Excellent communication and face-to-face interpersonal skills


Ability to work as part of a team in a fast-paced environment


Flexibility in your working hours, including availability during the day, evenings and weekends


Car rental/sales experience is desirable but not essential (training will be provided)


Requirements:


A full, valid clean driving licence, with a minimum of 4 years driving experience is required


Europcar is an equal opportunities employer.



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