Business Growth Associate
1 week ago
About Puulse Marketing:
We empower businesses to thrive by connecting them with the right tools and services. Our vision is to become the world's best growth partner, driven by our mission to help companies explode in growth.
The Role:
This entry-level position is perfect for individuals passionate about delivering exceptional experiences and helping small businesses succeed in a competitive market.
As part of our mission to drive growth, you will assist UK-based businesses in setting up and activating our payment card terminals and business growth tools.
Your primary focus will be on ensuring clients are successfully onboarded and activated, working closely with the sales team to meet goals and key performance indicators (KPIs).
You'll guide clients through the process, from paperwork (KYC and merchant verification) to software setup and terminal activation.
Main Responsibilities:
- Manage the client onboarding process, ensuring all paperwork is completed and verified.
- Conduct activation calls to help clients set up their software suite and payment terminals.
- Provide minor technical support, with a dedicated tech team available for complex issues.
- Track client progress and ensure they reach key milestones, such as transacting within 90 days.
- Collaborate with the sales team to drive activations and ensure client satisfaction.
Key Metrics:
- Activation Rate: Percentage of clients who complete the onboarding and start using the terminals.
- Retention Rate: Ensuring clients stay engaged and active beyond the first 90 days.
- Customer Satisfaction: Maintaining a high level of client satisfaction throughout the onboarding process.
Preferred Qualifications:
- Strong proficiency in British English.
- Experience in sales or customer service, ideally within the UK market.
- Base-level technical skills and comfort with software and hardware setups.
- Familiarity with tools like Monday.com, Slack, and G Suite.
Why Choose Us:
- A competitive salary of AED 6,000 - 10,000 (GBP 1250 - 2200) per month, based on qualifications, experience, and skills.
- Overtime allowance of AED 12,000 - 20,000 per month (GBP 2500 - 4200). Health insurance and flight tickets are included.
- Relocation benefits according to company policies.
- An opportunity for long-term growth, with a potential pathway to a Customer Success Team Lead role.
- Be part of a fast-growing company committed to helping businesses succeed.
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