Part Time French Customer Support Advisor

4 days ago


Normanton on the Wolds, Nottinghamshire, United Kingdom Huntress - Leeds Full time

We are seeking a highly motivated and experienced French-speaking customer service representative to join our team in Leeds. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

The ideal candidate will have excellent communication skills and be able to work effectively with our service providers and engineers to resolve customer issues. They will also be responsible for dealing with customer complaints and escalating them when necessary.

About the Role:

  • Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe.
  • Support service providers and engineers regarding product repairs.
  • Carry out day-to-day tasks as required to complete company procedures.
  • Deal with customer complaints and escalations, following through to completion resulting in a satisfied customer where possible.

Requirements:

  • Excellent communication skills in both English and French.
  • Able to work independently and as part of a team.
  • Strong problem-solving skills.

What We Offer:

  • An estimated salary of £25,000 - £29,000 per annum depending on experience.
  • A supportive and friendly team environment.
  • Ongoing training and development opportunities.


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