ICT Service Delivery Leader
23 hours ago
ICT Service Delivery Leader
Description:We are looking for an experienced ICT Service Delivery Leader to join our team at Adria Solutions Ltd.
The ideal candidate will have a passion for technology and excellent service delivery skills. They will be responsible for designing and delivering the best IT experience for end-users, from pre-boarding to onboarding colleagues and their in-life support.
The successful candidate will use the ITIL framework to drive service desk teams to offer a premium user experience, both onsite and remotely. They will also be part of the Service Delivery team, helping to define the support model and operational processes of any new systems developed.
Key Responsibilities:
- Design and deliver the best IT experience for end-users
- Use the ITIL framework to drive service desk teams
- Participate in the Service Delivery team to define support models
Requirements:
- Passion for technology and excellent service delivery skills
- Cloud & remote technology experience
- Knowledge of end-user IT technologies
Benefits:
- 25 days holiday + Birthday off
- Onsite Gym when in the office
- Healthcare
Salary: Up to £60,000 per annum
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