Service Delivery Team Leader
6 months ago
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Team Leader Role at Egencia
Scope and Expectations
Job Mission: The Team Leader is responsible for managing and motivating travel consultants to ensure they meet, maintain, and exceed established customer service goals and standards.
Interpersonal Skills
- People leadership: Act as the People Leader for Travel Consultants within the team. Build effective relationships through positive communication that motivates and influences others.
- Effective coaching: Passion for coaching with excellent questioning and listening skills. Take an active part in all staff development strategies to continually improve and strengthen the teams
- Problem solving: Solution orientation; coaching employees to find their own solutions. Ability to delegate to and prioritize tasks for others.
- Managing complexity: able to work effectively in a highly complex, diverse, changing and demanding service environment. Capable of prioritizing, multi-tasking, and handling high volume effectively. Adapts well and is energized by change whilst maintaining focus on key business goals and personal objectives.
- Customer service focus: Produce outstanding results both professionally and personally by being proactive and committed. Continually focus on achieving positive results contributing to the business success of Egencia.
- Excellent communication: Written & spoken communication, listening and influencing. Friendly, confident manner with all levels. Confident delivering constructive feedback.
- Data driven: Focus on customer and data driven decision-making.
Professional Skills & Tasks
- Drive Performances:
- Provide regular, documented coaching to team members, ensuring all are meeting or exceeding performance targets and contributing to the overall company results.
- Manage underperformance on a timely basis, engaging the employee when developing Performance Improvement Plans, working in partnership with HR as applicable.
- General Management & Communications
- Participate actively and regularly to management activities with their colleague Team Leader and manager.
- Communicates effectively, timely and regularly to their travel consultants any key information.
- Develop Self & Others
- Is involved in the new staff hiring process (interview and decision process).
- Plays an important part in the newly hired travel consultants and team leaders “on the job” training.
- Deliver specific local trainings if and when appropriate.
- Participates continuously in Egencia Team Leader development program.
- Support (in collaboration with all other team leaders)
- 1st level of support for TC.
- Report and follow up on technical issues.
- Support on client and customers complaints / investigations.
- Help with other department escalations (example - client services, customer care, planning ).
- Play an active role on real time SLA / performance monitoring (in collaboration with the Command Center).
Coordinate on team’s planning / activities with planning & controls t
Location
United Kingdom - Manchester
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more
This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
.
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom Bureau Veritas Full time**Role**: Service Delivery Team Leader **Location**: Hybrid Working 2 days per week - Manchester office **Package**: Competitive salary, Up to 12% Pension, Health Care, and other Flexible benefits Are you a Senior Planner / Planning Manager? Do you have experience managing a team? If yes, we want to hear from you! This is a great role for someone...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom Bureau Veritas Full time**An award-winning employer**, our people are **trusted and responsible**, believing in what they do with a clear commitment to contribute to transforming the world we live in and **shaping a world of trust.** Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom Egencia Full timeEgencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Team...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom NQC Full timeNQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in central Manchester, NQC offers...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom NQC Full time**About your new company** NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom NQC Full time**About your new company**: NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in...
-
IT Service Desk Team Leader
6 months ago
Manchester, United Kingdom Tandem Bank Full time**Job Title**:IT Service Desk Team Leader **Working Pattern**: Monday to Friday, 36.25 hours per week **Salary**: up to £45,000 and up to 20% bonus **Location**: Blackpool - Remote working with bi-weekly visits to our Blackpool Office, and occasional expensed travel to our Cardiff, London and Durham **At Tandem, we're not just a bank; we're a movement for...
-
Team Leader
6 months ago
Greater Manchester, United Kingdom GCS Recruitment Specialists Ltd Full timeTeam Leader (Customer Service( - Manchester **Your new role as Team Leader (Customer Service)**: As the Team Leader you will supervise a team ensuring the delivery of a transaction processing service to clients. Have the responsibility of completing monthly 1-2-1's and monthly audits. Lead the planning implementation in order to ensure the availability of...
-
Service Desk Team Leader
6 months ago
Manchester, United Kingdom Atlanta Group Full timeWe are one of the fastest growing insurance brokers in the market, made up of some amazing heritage brands. With Autonet, Carole Nash and Swinton Group, we have over 100 combined years of experience. Our people are the reason why we are the success we are today. There’s never been a better time to join us and be part of our story. **About the...
-
Recruitment Team Leader
7 months ago
Manchester, United Kingdom First Recruitment Group Full time**Recruitment Team Leader**: **Location**: - Manchester Sector: Other **Job Type**: Permanent **Salary**: Market related Reference: SK/R/RTL **Role**: **Recruitment Team Leader** **Location: Manchester** **Negotiable Salary** **Permanent, Hybrid** My client are a global leader in testing, inspection and certification services. They’re looking to...
-
Driver for Multi Drop Delivery
17 hours ago
Manchester, United Kingdom DX Delivery Full timeJob DescriptionAs a driver for multi drop delivery, you will be responsible for transporting products safely to customers' premises.You will need to have good geographical knowledge and take pride in delivering exceptional customer service.The role involves problem-solving and building rapport with customers to ensure their needs are met.
-
Building Services Team Leader
6 months ago
Manchester, United Kingdom urbanbubble Full timeWe are looking for a **Building Services Team Leader **to support the delivery of on-site building services across our Residential portfolio. **What do we offer?** - We offer amazing benefits such as a basic salary of up £35,000, enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, and much much more! - We also offer...
-
Warehouse Team Leader
6 months ago
Manchester, United Kingdom Marshall-Tufflex Ltd. Full time**Warehouse Team Leader - Manchester** We have a vacancy for a Branch Team Leader based at our Manchester site. This is a permanent position working 45 hours per week, working a rotational shift pattern, covering the hours of 8:30 am to 5:30 pm and 1:00 pm to 10:00 pm **The main responsibilities for this role will be;** - To ensure the team completes and...
-
Leader of Specialized Services
3 weeks ago
Manchester, United Kingdom North West Ambulance Service NHS Trust Full timeWe have an exciting opportunity for a skilled professional to join our team as the Leader of Specialized Services, with a salary ranging from £60,000 to £90,000 per annum. The ideal candidate will be responsible for leading the development and management of Special Operations response capabilities, including the leadership of various teams and areas of...
-
Team Leader
6 months ago
Manchester, United Kingdom The Coffee House Full timeThe Coffee House is proud to announce an exciting new position as a Team Leader in our store in Sale. The store will provide a lively, fun, busy but relaxed environment for local shoppers, and a great place for like minded people to work together. The Coffee House is a chain of independent coffee shops based in the North West. We opened our first store in...
-
Team Leader
7 months ago
Manchester, United Kingdom Resource Solutions Full timeDo you want a career that offers constant development? With a company that’s growing fast all over the globe. Do you want to work with the biggest clients? The coolest technology? The most innovative projects? Do you want global career moves? A smarter work/life balance? Or maybe you just want to be part of a team redefining work so everyone can have a...
-
Business Services Team Leader
6 months ago
Manchester, United Kingdom National Highways Full timeNational Highways have an excellent opportunity for a Business Services Team Leader to join our Traffic Orders team in the Operations Orders Team. This role focuses on the preparation and promotion of Statutory Orders, Notices and Agreements, delivered under the appropriate legislative framework, in order to safely maintain and improve traffic flows on the...
-
Customer Service Team Leader
6 months ago
Manchester, United Kingdom MSS Products Ltd Full time**About us** MSS Products Ltd is based in Greater Manchester. We are professional, agile and professional. Our work environment includes: - Modern office setting - On-the-job training - Relaxed atmosphere - Safe work environment Job Overview: We are on the lookout for an enthusiastic and customer-centric individual to join our dynamic team as a Customer...
-
Customer service Team Leader
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timePortfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly...
-
Customer service Team Leader
1 month ago
Manchester, United Kingdom CV-Library Full timePortfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly...