Service Delivery Team Leader
6 months ago
NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
**About your new role**:
As part of our growth journey, we are looking for a Service Delivery Team Lead to take on the responsibilities of training, developing and mentoring a vibrant, multilingual team and drive the Service Delivery function to deliver a 5* service to our suppliers and clients.
**Key Responsibilities**:
As a Service Delivery Team Lead, you will be required to undertake the following responsibilities as part of your day to day activities:
- Training, coaching and developing the members of your team.
- Conducting spot-checks to ensure members of your team are adhering to the correct processes.
- Working cross-functionally with wider teams such as project managers, developers, etc., to ensure incidents raised, such as features on the platform working incorrectly, are resolved.
- Documentation and carrying out Key Performance Indicator reports.
- Manipulating, analysing and handling data in Excel.
- Occasional hands-on client-facing duties such as intervention at escalation points, resolving any issues.
**Requirements**:
To be successful for this role, you will ideally meet these requirements:
- A proven ability to lead, motivate and foster a positive work setting, preferably within a diverse, multilingual team.
- Experience in setting clear goals and holding team members accountable, by identifying performance issues and providing coaching and constructive feedback.
- Strong communication and interpersonal skills to break down and analyse data and incidents, relaying this across wider teams effectively.
- Strong Excel skills; ability to manipulate and analyse data.
- Excellent organisational skills through thorough documentation, understanding how to prioritise tasks.
- An ability to remain calm and make decisions under pressure.
- A meticulous attention to detail, ensuring the team is following the correct procedures.
- A proven background in customer or client-facing responsibilities.
- _Multilingual abilities are desired but not essential._
- _Nice to have: any qualification in service management._
**Key Competencies**:
- Is consistently motivated, committed and able to perform duties in all situations.
- Communicates and receives ideas, views and information to achieve understanding.
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
- Plans and prioritises activities and resources to maximise performance and minimise errors.
- Thinks creatively and embraces opportunities for change.
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.
**Benefits**
- Competitive salary package
- Hybrid working policy
- Private pension scheme
- 25 days holiday (Increasing with service) + bank holidays
- Health Cash Plan
- Learning & Development through Udemy
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after probation period)
- Regular company socials & events
- Perkbox - giving you weekly free treats, monthly cinema tickets, birthday gifts
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom Bureau Veritas Full time**Role**: Service Delivery Team Leader **Location**: Hybrid Working 2 days per week - Manchester office **Package**: Competitive salary, Up to 12% Pension, Health Care, and other Flexible benefits Are you a Senior Planner / Planning Manager? Do you have experience managing a team? If yes, we want to hear from you! This is a great role for someone...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom Bureau Veritas Full time**An award-winning employer**, our people are **trusted and responsible**, believing in what they do with a clear commitment to contribute to transforming the world we live in and **shaping a world of trust.** Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom Egencia Full timeEgencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Team...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom American Express Global Business Travel Full timeAmex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Team Leader Role at...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom NQC Full time**About your new company** NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in...
-
Service Delivery Team Leader
6 months ago
Manchester, United Kingdom NQC Full time**About your new company**: NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in...
-
IT Service Desk Team Leader
6 months ago
Manchester, United Kingdom Tandem Bank Full time**Job Title**:IT Service Desk Team Leader **Working Pattern**: Monday to Friday, 36.25 hours per week **Salary**: up to £45,000 and up to 20% bonus **Location**: Blackpool - Remote working with bi-weekly visits to our Blackpool Office, and occasional expensed travel to our Cardiff, London and Durham **At Tandem, we're not just a bank; we're a movement for...
-
Team Leader
6 months ago
Greater Manchester, United Kingdom GCS Recruitment Specialists Ltd Full timeTeam Leader (Customer Service( - Manchester **Your new role as Team Leader (Customer Service)**: As the Team Leader you will supervise a team ensuring the delivery of a transaction processing service to clients. Have the responsibility of completing monthly 1-2-1's and monthly audits. Lead the planning implementation in order to ensure the availability of...
-
Customer Service Team Leader
6 months ago
Manchester, United Kingdom FirstGroup Full time**Customer Service Team Leader - Manchester Piccadilly** Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express. We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland....
-
Service Desk Team Leader
6 months ago
Manchester, United Kingdom Atlanta Group Full timeWe are one of the fastest growing insurance brokers in the market, made up of some amazing heritage brands. With Autonet, Carole Nash and Swinton Group, we have over 100 combined years of experience. Our people are the reason why we are the success we are today. There’s never been a better time to join us and be part of our story. **About the...
-
Recruitment Team Leader
7 months ago
Manchester, United Kingdom First Recruitment Group Full time**Recruitment Team Leader**: **Location**: - Manchester Sector: Other **Job Type**: Permanent **Salary**: Market related Reference: SK/R/RTL **Role**: **Recruitment Team Leader** **Location: Manchester** **Negotiable Salary** **Permanent, Hybrid** My client are a global leader in testing, inspection and certification services. They’re looking to...
-
Building Services Team Leader
6 months ago
Manchester, United Kingdom urbanbubble Full timeWe are looking for a **Building Services Team Leader **to support the delivery of on-site building services across our Residential portfolio. **What do we offer?** - We offer amazing benefits such as a basic salary of up £35,000, enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, and much much more! - We also offer...
-
Warehouse Team Leader
6 months ago
Manchester, United Kingdom Marshall-Tufflex Ltd. Full time**Warehouse Team Leader - Manchester** We have a vacancy for a Branch Team Leader based at our Manchester site. This is a permanent position working 45 hours per week, working a rotational shift pattern, covering the hours of 8:30 am to 5:30 pm and 1:00 pm to 10:00 pm **The main responsibilities for this role will be;** - To ensure the team completes and...
-
Leader of Specialized Services
2 weeks ago
Manchester, United Kingdom North West Ambulance Service NHS Trust Full timeWe have an exciting opportunity for a skilled professional to join our team as the Leader of Specialized Services, with a salary ranging from £60,000 to £90,000 per annum. The ideal candidate will be responsible for leading the development and management of Special Operations response capabilities, including the leadership of various teams and areas of...
-
Team Leader
6 months ago
Manchester, United Kingdom The Coffee House Full timeThe Coffee House is proud to announce an exciting new position as a Team Leader in our store in Sale. The store will provide a lively, fun, busy but relaxed environment for local shoppers, and a great place for like minded people to work together. The Coffee House is a chain of independent coffee shops based in the North West. We opened our first store in...
-
Team Leader
7 months ago
Manchester, United Kingdom Resource Solutions Full timeDo you want a career that offers constant development? With a company that’s growing fast all over the globe. Do you want to work with the biggest clients? The coolest technology? The most innovative projects? Do you want global career moves? A smarter work/life balance? Or maybe you just want to be part of a team redefining work so everyone can have a...
-
Business Services Team Leader
6 months ago
Manchester, United Kingdom National Highways Full timeNational Highways have an excellent opportunity for a Business Services Team Leader to join our Traffic Orders team in the Operations Orders Team. This role focuses on the preparation and promotion of Statutory Orders, Notices and Agreements, delivered under the appropriate legislative framework, in order to safely maintain and improve traffic flows on the...
-
Senior Team Leader
7 months ago
Manchester, United Kingdom Egencia Full timeEgencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Senior...
-
Customer Service Team Leader
6 months ago
Manchester, United Kingdom MSS Products Ltd Full time**About us** MSS Products Ltd is based in Greater Manchester. We are professional, agile and professional. Our work environment includes: - Modern office setting - On-the-job training - Relaxed atmosphere - Safe work environment Job Overview: We are on the lookout for an enthusiastic and customer-centric individual to join our dynamic team as a Customer...
-
Customer service Team Leader
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timePortfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong...