Enterprise Solutions Consultant

5 days ago


London, Greater London, United Kingdom Atlassian Full time

About Our Team

The Atlassian Advisory Services team is a globally distributed group of solution advisors dedicated to ensuring customer success. We collaborate with clients who face complex business challenges, guiding them to provide solutions for their users.

Salary Estimate: $120,000 per year (dependent on location and experience)

Job Responsibilities

  • You will lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and create outcomes with the Atlassian System of Work.
  • You will spend up to 30% of your time travelling in EMEA, and in some cases internationally, for both internal and customer-facing events.
  • You will be responsible for managing multiple engagements simultaneously, including escalation management, customer advocacy, and customer engagement management.

Requirements

  • At least 3 years in consultancy or customer-facing project management.
  • Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously.
  • Experience identifying and interpreting themes from customer data.
  • Experience collaborating on cross-team projects, engaging with Sales, Product, Support, Customer Success Management, and other teams.
  • Experience in Technical Project Management, including planning, scheduling, monitoring, and stakeholder reporting.
  • Fluent in English, with a second language such as German or French for business communication.

What We Offer

We offer a variety of perks and benefits to support you, your family, and help you engage with your local community. These include health coverage, paid volunteer days, wellness resources, and more.



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