Operational Excellence Leader

3 weeks ago


Northampton, Northamptonshire, United Kingdom Mitie Full time

Lead Our Team as a Control Shift Manager

We're looking for a proactive and detail-oriented Control Shift Manager to join our National Operations Centre in Northampton.

As a Control Shift Manager, you'll be responsible for leading a team working across both day and night shifts, ensuring consistent performance and high morale. You'll conduct meaningful monthly one-to-ones, setting SMART objectives to drive continuous development and team success.

Key Responsibilities:

  • Lead & Develop Your Team: Manage a team working across both day and night shifts, ensuring consistent performance and high morale.
  • Drive Operational Excellence: Oversee the booking of over shifts per month, ensuring all shifts are adequately staffed to meet client needs.
  • Proactive Management & Problem Solving: Anticipate potential issues and adapt quickly to changing priorities.
  • Communication & Reporting: Maintain clear and professional communication with team members, senior management, and clients.
  • Foster a Positive Team Environment: Engage with your team to maintain high morale, ensuring that every shift is run to an exceptional standard.

What We're Looking For:

  • Proven Leadership Experience: Strong background in managing teams within a fast-paced, operational environment.
  • Exceptional Communication Skills: Ability to articulate complex information clearly and concisely, both verbally and in writing.
  • Attention to Detail: High standards of accuracy and quality in all aspects of your work.
  • Flexibility & Adaptability: Capable of managing multiple tasks simultaneously and adjusting priorities as needed.
  • Team Development: A commitment to fostering team growth and development through regular feedback and goal-setting.

Why Join Us?

  • Competitive Salary: Earn £35, per year, working an average of 42 hours per week on a 4-on, 4-off shift pattern.
  • Leadership Opportunity: Take charge of a dynamic team in a key operational role, with the chance to make a significant impact.
  • Professional Growth: We offer comprehensive training and opportunities for career advancement in a supportive environment.
  • Collaborative Culture: Join a team that values teamwork, communication, and mutual support.


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