Customer Success Strategist

1 week ago


Yate, South Gloucestershire, United Kingdom Sopra Banking Software SA Full time

Sopra Banking Software SA, a leader in digital banking platforms, is seeking a Customer Success Strategist to drive business growth and improve customer satisfaction.

Job Description

This role will involve managing client relationships, ensuring their success and satisfaction, and driving long-term partnerships. The ideal candidate will have excellent interpersonal skills, a strong understanding of software development, and the ability to communicate with a wide range of people.

The estimated salary for this position is around $160,000 - $200,000 per year.

Key Responsibilities
  1. Manage client relationships, delivering reliable operational support and customer service.
  2. Responsible for understanding, monitoring and implementing contractual terms and service level agreements.
  3. Maintain control systems to ensure accurate representation of client health.
Requirements
  • Excellent interpersonal skills, able to communicate with a wide range of people.
  • Work well in a team setting.
  • Reliable and ethical, respecting customers' confidentiality.
  • Strong decision-making skills and the ability to take the lead.
  • Good comprehension of project management methodologies.
  • Ability to manage risk.
  • Proactive, highly self-motivated, and organized.
  • High-level understanding of software development.


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