Customer Success Strategist
1 week ago
Sopra Banking Software SA, a leader in digital banking platforms, is seeking a Customer Success Strategist to drive business growth and improve customer satisfaction.
Job DescriptionThis role will involve managing client relationships, ensuring their success and satisfaction, and driving long-term partnerships. The ideal candidate will have excellent interpersonal skills, a strong understanding of software development, and the ability to communicate with a wide range of people.
The estimated salary for this position is around $160,000 - $200,000 per year.
Key Responsibilities- Manage client relationships, delivering reliable operational support and customer service.
- Responsible for understanding, monitoring and implementing contractual terms and service level agreements.
- Maintain control systems to ensure accurate representation of client health.
- Excellent interpersonal skills, able to communicate with a wide range of people.
- Work well in a team setting.
- Reliable and ethical, respecting customers' confidentiality.
- Strong decision-making skills and the ability to take the lead.
- Good comprehension of project management methodologies.
- Ability to manage risk.
- Proactive, highly self-motivated, and organized.
- High-level understanding of software development.
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