ITIL Service Delivery Director

22 hours ago


Yate, South Gloucestershire, United Kingdom Sopra Banking Software SA Full time

About Us

Sopra Steria is a leading global consulting and technology company that partners with large organizations to drive innovation and business growth. Our team is committed to delivering exceptional client experiences and driving long-term success.

Job Summary

As a Service Delivery Manager at Sopra Steria, you will play a key role in ensuring the successful delivery of our services to clients. This is an exciting opportunity to work closely with clients to understand their needs and provide exceptional service.

Key Responsibilities

  1. Manage and improve customer relationships, providing reliable operational support and customer service.
  2. Responsible for understanding, monitoring, and implementing contractual terms and service level agreements.
  3. Acknowledge customers promptly and treat them in a courteous manner.
  4. Maintain a working knowledge of each client, their business, and system configuration.
  5. Produce documentation after client meetings, summarizing any additional actions required, including follow-up calls.
  6. Communicate and represent client goals, requirements, and interests internally with delivery teams.
  7. Work closely with account managers to drive strategic success for clients.
  8. Maintain control systems to ensure accurate representation of client health.
  9. Manage each customer's backlog, accurately set expectations, and deliver to timelines.

Requirements

  • Excellent interpersonal skills, able to communicate with a wide range of people.
  • Work well in a team setting.
  • Reliable and ethical, respecting customers' confidentiality.
  • Strong decision-making skills and the ability to take the lead.
  • Good comprehension of project management methodologies.
  • Ability to manage risk.
  • Proactive, highly self-motivated, and organized.
  • High-level understanding of software development.
  • Flexibility as there may be travel involved.
  • Comfortable approaching people.
  • Ability to understand complex technical concepts and explain these in simple terms.
  • Able to run basic Linux commands.
  • Upwards of two years experience in a customer-facing or similar role within Software, Finance, IT Services, or related industries.

What We Offer

  • We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • Private medical insurance, health cash plan, dental insurance, eye care vouchers, flu vaccinations, life assurance, critical illness cover, pension plan, long service awards, payroll giving, cycle to work scheme, holiday trading, travel insurance.
  • At Sopra Steria, we are committed to fostering a diverse and inclusive workplace where everyone can thrive.


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