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Front Office Supervisor

1 month ago

Gloucester, Gloucestershire, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time
Hospitality Service Supervisor – Front Office

The Opportunity

We are seeking a highly motivated and proactive Front Office Supervisor to join our team at Gloucester Robinswood Hotel, Signature Collection By Best Western. As a key member of our front office team, you will be responsible for delivering exceptional hospitality service to our guests, ensuring a warm and welcoming experience from check-in to departure.

Key Responsibilities:

  • Provide professional and friendly service to guests, handling all customer inquiries and check-ins.
  • Ensure the front desk area is always presentable and well-maintained.
  • Supervise and motivate the front office team to achieve excellent service standards.
  • Manage guest complaints and resolve issues in a timely and professional manner.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Free meals on duty and free parking.
  • Access to our hotel's health club and swimming pool.

About Us:

Gloucester Robinswood Hotel, Signature Collection By Best Western is a 4-star hotel located in the heart of Gloucester. We offer 95 comfortable bedrooms, a health club, and a swimming pool. Our hotel is within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre.

As a Front Office Supervisor, you will be part of a dynamic team that is passionate about delivering exceptional hospitality service. If you are a motivated and proactive individual with a passion for customer service, we would love to hear from you.