Front Office Team Member

4 weeks ago


Gloucester, Gloucestershire, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities:

  • Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
  • Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
  • Answer phone calls and emails, take reservations, and manage guest information
  • Assist with administrative tasks such as billing, record-keeping, and report generation
  • Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits

  • Our enviable employee discounts on bedroom rates across our hotel portfolio
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Ideal Candidate

  • Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
  • Strong communication and interpersonal skills, with a friendly and welcoming personality
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with computer systems and software, including reservation and property management systems
  • Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

Our hotel is conveniently located near the M5 and Gloucester train station, making it easily accessible for guests and staff alike.

The hotel features 95 bedrooms, including 6 family rooms, as well as meeting rooms for up to 180 delegates. We also have a Civil Ceremony licence and a versatile wedding suite for up to 200 guests.

In addition to our excellent facilities, we offer a range of benefits to our staff, including employee discounts, shopping discounts, and access to our health club and beauty treatment area.

About us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to providing exceptional customer service and creating a memorable guest experience.



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