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Front Office Supervisor

1 month ago

Gloucester, Gloucestershire, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time
Hospitality Service Supervisor – Front Office

The Gloucester Robinswood Hotel, Signature Collection By Best Western, is seeking a highly motivated and proactive Front Office Supervisor to join our team.

As a Front Office Supervisor, you will be responsible for delivering a true hospitality experience to all our guests, from welcoming them to describing hotel facilities available while offering a professional, friendly, and engaging service.

You will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins' or inquiries.

Key Responsibilities:

  • Ensure a positive and engaging experience for all guests
  • Handle customer check-ins and inquiries in a professional and friendly manner
  • Deliver exceptional hospitality service to all guests at the hotel
  • Work collaboratively with the front office team to achieve excellent customer service

Benefits:

  • Enviable employee discounts on bedroom rates across our Best Western hotel portfolio
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

About the Hotel:

The Gloucester Robinswood Hotel is a 95-bedroom hotel located in the heart of Gloucester, with easy access to the M5 and Gloucester train station.

The hotel features a health club with squash court and beauty treatment area, a swimming pool and children's pool, and a Civil Ceremony licence and versatile wedding suite for up to 200 guests.

We are an equal distance from junctions 11A and 12 of the M5, making us an ideal location for business and leisure travelers alike.

About us:

LGHA Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western.

We are committed to delivering exceptional hospitality experiences to our guests and are seeking a highly motivated and proactive Front Office Supervisor to join our team.