Hospitality Ambassador

5 days ago


Cambridge, Cambridgeshire, United Kingdom Accor Full time

Job Description:

We are seeking a Hospitality Ambassador to join our team at Novotel Cambridge North. As a Guest Experience Specialist, you will be responsible for providing exceptional service to our guests, ensuring that their stay with us is memorable and enjoyable.

Main Responsibilities:

  • Welcome every guest and provide exceptional service throughout their stay.
  • Personalise each interaction with guests to ensure a unique experience.
  • Engage with the team to ensure hotel quality and financial targets can be met.
  • Handle customer inquiries and resolve any issues efficiently.
  • Responsible for balancing banking transactions for the hotel.
  • Ensure Novotel Standards are met and maintained.
  • Competent in taking reservations, upselling where possible to maximise on average room rates.
  • Assist with Food and Beverage services if and when required.
  • Required to attend training sessions by the company during the day.
  • Work weekends and public holidays as needed.

Additional Information:

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires.

Please note that your answers to any questionnaire will not lead to an automated decision.



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