Senior Customer Service Specialist

6 days ago


London, Greater London, United Kingdom Keepmoat Full time
About the Role:

We are looking for a highly motivated and experienced Senior Customer Care Coordinator to join our team at Keepmoat in Wigan. The successful candidate will be responsible for providing exceptional customer care and ensuring that our customers receive a high-quality service.

The main purpose of this role is to control and provide an efficient and effective customer care service, liaising with Residents and Clients, contractors, site and management teams while maintaining effective working relationships and coordinating high levels of workflow.

The key responsibilities of this role include:

  • Liaising with all Clients and sub-contractors to establish an excellent maintenance response to all complaints/queries.
  • Liaising with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with Residents/Clients for the Customer Care Manager.
  • Producing all relevant documentation relating to customer care accurately and in a timely manner.
  • Taking responsibility for updating the COINS system in a timely and efficient manner to ensure accuracy of the customer database.

We offer a salary of £35,000 - £40,000 per annum, depending on experience, plus benefits including a contributory pension scheme, life assurance and annual leave.

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong organisational and time management skills.
  • Able to work effectively under pressure and meet deadlines.
Company Overview:

Keepmoat is a leading developer of new homes and communities across the UK. We are committed to delivering high-quality developments that meet the needs of our customers.



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