Customer Experience Transformation Specialist

17 hours ago


Edinburgh, Edinburgh, United Kingdom Tussell Limited Full time
Transforming Customer Experiences

We are seeking a talented Graduate Management Trainee to join our team at Scottish Water, where you will play a key role in driving change and delivering exceptional customer experiences. As part of our 2-year graduate programme, you will gain hands-on experience in customer engagement, service design, and process improvement, building a strong foundation for leadership.

With a starting salary of £29,000, you will be employed on a permanent contract from day one. Throughout the programme, you will have access to structured and informal training, equipping you with the skills needed to succeed in your career. You will also enjoy 38 days of holiday every year, including public holidays, and have the opportunity to volunteer in your community.

In this dynamic role, you will work on impactful initiatives, enhancing engagement processes and advancing digital innovation. You will refine your abilities in project management, coaching, leadership, and analytics, making a tangible difference at the core of Scottish Water's customer services.

We are looking for individuals who have graduated within the last three years (or be on track to graduate next summer) with a minimum of a 2:2 classification. If you are passionate about customer experience and are eager to develop your skills, we encourage you to apply.

Key Responsibilities:

  • Contribute to the development of innovative solutions that enhance customer engagement and satisfaction
  • Collaborate with cross-functional teams to drive process improvements and implement changes
  • Analyze data to inform business decisions and optimize customer experiences


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