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Customer Service Coordinator
4 weeks ago
Eligo Recruitment Ltd is proud to partner with a leading name in security and communication solutions. This innovative company crafts cutting-edge products like door entry systems, access control, and smart home tech. With a passion for top-notch technology and outstanding customer service, they've built a fantastic reputation and continue to grow from strength to strength.
The Role
As a Customer Service Administrator, you'll be at the heart of the team, ensuring everything runs smoothly and customers leave happy. Your key responsibilities will include:
- Delivering exceptional customer service, responding to enquiries with a smile, and maintaining a professional tone at all times.
- Handling orders from start to finish, including processing sales orders and preparing quotes.
- Taking care of both incoming and outgoing calls, answering customer questions, and resolving any issues promptly.
- Providing top-notch admin support to the external sales teams and keeping data accurate and up to date.
- Working closely with the warehouse and procurement teams to ensure speedy delivery and spot-on customisation of products.
- Managing product returns and keeping customers updated on the latest products and services.
What We Offer
This is an excellent opportunity to join a dynamic team and develop your skills in customer service and administration. If you're a people person who thrives in a fast-paced environment, we'd love to hear from you.
