Customer Service Coordinator

7 days ago


Wythenshawe, Manchester, United Kingdom Eligo Recruitment Ltd Full time
About Our Client

Eligo Recruitment Ltd is proud to partner with a leading name in security and communication solutions. This innovative company crafts cutting-edge products like door entry systems, access control, and smart home tech. With a passion for top-notch technology and outstanding customer service, they've built a fantastic reputation and continue to grow from strength to strength.

The Role

As a Customer Service Administrator, you'll be at the heart of the team, ensuring everything runs smoothly and customers leave happy. Your key responsibilities will include:
  • Delivering exceptional customer service, responding to enquiries with a smile, and maintaining a professional tone at all times.
  • Handling orders from start to finish, including processing sales orders and preparing quotes.
  • Taking care of both incoming and outgoing calls, answering customer questions, and resolving any issues promptly.
  • Providing top-notch admin support to the external sales teams and keeping data accurate and up to date.
  • Working closely with the warehouse and procurement teams to ensure speedy delivery and spot-on customisation of products.
  • Managing product returns and keeping customers updated on the latest products and services.

What We Offer

This is an excellent opportunity to join a dynamic team and develop your skills in customer service and administration. If you're a people person who thrives in a fast-paced environment, we'd love to hear from you.

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