FM Operations Coordinator

3 weeks ago


Wythenshawe, Manchester, United Kingdom Mitie Full time

Main Duties and Responsibilities

  • Coordinate subcontractor attendance for reactive works and pre-planned maintenance, ensuring compliance with contractual agreements and best value for money.
  • Manage and analyze data reports to achieve KPI targets and optimize the end-to-end process.
  • Accurately record and evidence job-related information on IT systems, adhering to statutory and mandatory requirements.
  • Raise purchase orders for subcontractor attendance based on contractual agreements and best value for money.
  • Manage invoices to ensure timely payment according to contractual agreements.
  • Collaborate with Account teams, contract managers, schedulers, and helpdesk colleagues to meet Business KPIs.
  • Build and maintain relationships with external clients, suppliers, operations team, and central departments.
  • Review internal processes and recommend improvements for the Supply Chain function.
  • Ensure clear communication with clients and subcontractors, adhering to security and Health & Safety procedures.
  • Provide exceptional customer service, dealing with interactions professionally and efficiently.
  • Schedule and manage Supply Chain work orders, ensuring timely completion based on client requirements and agreements.
  • Analyze work order progression and completion, ensuring accurate system updates.
  • Reassign subcontractors when necessary for unresolved work orders.
  • Communicate effectively with peers and management to drive service excellence.
  • Manage risks and escalate when necessary.
  • Attend relevant training as directed by the line manager.
  • Seek information regarding contractual agreements and scope of services.
  • Monitor and guide subcontractor engineers to adhere to schedules and take necessary actions.

About the Role

This is a key role within the Supply Chain function, requiring strong coordination and communication skills. The successful candidate will work closely with various stakeholders to ensure the smooth delivery of services.



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