FM Operations Coordinator
3 weeks ago
Main Duties and Responsibilities
- Coordinate subcontractor attendance for reactive works and pre-planned maintenance, ensuring compliance with contractual agreements and best value for money.
- Manage and analyze data reports to achieve KPI targets and optimize the end-to-end process.
- Accurately record and evidence job-related information on IT systems, adhering to statutory and mandatory requirements.
- Raise purchase orders for subcontractor attendance based on contractual agreements and best value for money.
- Manage invoices to ensure timely payment according to contractual agreements.
- Collaborate with Account teams, contract managers, schedulers, and helpdesk colleagues to meet Business KPIs.
- Build and maintain relationships with external clients, suppliers, operations team, and central departments.
- Review internal processes and recommend improvements for the Supply Chain function.
- Ensure clear communication with clients and subcontractors, adhering to security and Health & Safety procedures.
- Provide exceptional customer service, dealing with interactions professionally and efficiently.
- Schedule and manage Supply Chain work orders, ensuring timely completion based on client requirements and agreements.
- Analyze work order progression and completion, ensuring accurate system updates.
- Reassign subcontractors when necessary for unresolved work orders.
- Communicate effectively with peers and management to drive service excellence.
- Manage risks and escalate when necessary.
- Attend relevant training as directed by the line manager.
- Seek information regarding contractual agreements and scope of services.
- Monitor and guide subcontractor engineers to adhere to schedules and take necessary actions.
About the Role
This is a key role within the Supply Chain function, requiring strong coordination and communication skills. The successful candidate will work closely with various stakeholders to ensure the smooth delivery of services.
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