ITS Operations Manager

4 weeks ago


Wythenshawe, Manchester, United Kingdom TK Elevator UK Ltd Full time

Job Overview

We are seeking a highly skilled ITS Operations Manager to lead and coordinate our team of 30 colleagues in Manchester. As a key member of our organization, you will be responsible for managing all ITS functions, including technical support, training, repairs, spare part sourcing, sales, and marketing support.

Key Responsibilities

  • Lead and coordinate the ITS team in Manchester
  • Manage all ITS functions, including technical support, training, and repairs
  • Drive marketing and customer relationship in close collaboration with local sales teams
  • Direct customer contact, including customer visits, job-site audits, and tender negotiation meetings
  • Develop technology solutions in the area of ITS Service R&D
  • Conduct internal and external events, including customer tours and promotional visits
  • Manage the ITS Manchester budget and financing of services
  • Coordinate legal aspects and challenges related to reverse engineering projects

Requirements

  • University degree or similar educational background
  • Multi-lingual knowledge, including English and at least one additional language
  • Management background, including leadership, human resources, and financials
  • 100% customer focus and high intercultural awareness
  • International customer service delivery and direct customer and service sales experience
  • Marketing and communications knowledge and presentation skills
  • Experience in personnel development and management
  • Basic technical knowledge of elevator control systems


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