ITS Operations Manager
4 weeks ago
Job Overview
We are seeking a highly skilled ITS Operations Manager to lead and coordinate our team of 30 colleagues in Manchester. As a key member of our organization, you will be responsible for managing all ITS functions, including technical support, training, repairs, spare part sourcing, sales, and marketing support.
Key Responsibilities
- Lead and coordinate the ITS team in Manchester
- Manage all ITS functions, including technical support, training, and repairs
- Drive marketing and customer relationship in close collaboration with local sales teams
- Direct customer contact, including customer visits, job-site audits, and tender negotiation meetings
- Develop technology solutions in the area of ITS Service R&D
- Conduct internal and external events, including customer tours and promotional visits
- Manage the ITS Manchester budget and financing of services
- Coordinate legal aspects and challenges related to reverse engineering projects
Requirements
- University degree or similar educational background
- Multi-lingual knowledge, including English and at least one additional language
- Management background, including leadership, human resources, and financials
- 100% customer focus and high intercultural awareness
- International customer service delivery and direct customer and service sales experience
- Marketing and communications knowledge and presentation skills
- Experience in personnel development and management
- Basic technical knowledge of elevator control systems
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