Retail Operations Manager

4 weeks ago


Wythenshawe, Manchester, United Kingdom Sodexo Group Full time

Sodexo Health & Care is seeking a dedicated Retail Operations Manager - Food Retail and Catering to lead and oversee the operations of the Kitchen Works restaurant at the Wythenshawe Hospital.

This is a quality-driven, customer-focused role that will allow you to showcase your retail management and employee development skills.

The successful candidate will be responsible for ensuring the timely and efficient preparation and service of food, as well as maintaining the cleanliness and hygiene of the unit according to the Kitchen Works and client satisfaction standards.

Besides, building and maintaining strong working relationships with the client and hospital operational teams is crucial to the success of the role.

As an ambassador for Sodexo Health & Care, you will be a champion of quality and service to our clients and customers.

By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth.

Key Responsibilities
  • Food Preparation and Service: Ensure that all food is prepared with due care and attention, particularly in regard to customers' special dietary requirements.
  • Accounting and Administration: Ensure that the Company's accountancy, documentation, and administration procedures are carried out to the laid-down standard and that the necessary weekly returns are completed accurately and sent to the appointed office on time.
  • Business Record Maintenance: Maintain business records as outlined in the Kitchen Works Restaurant Operations Manual. Analyse business records to increase sales and control financial performance of the unit to maintain costs within pre-budgeted targets.
  • Marketing and Communication: Support local and national marketing initiatives. Communicate changes in food preparation formulas, standards, etc.
  • Quality and Safety: Implement and maintain the Statutory and Company standards of hygiene, health, and safety, and take any action as is necessary.
  • Staff Development and Management: Ensure all new staff are given a thorough induction into their job, the unit, and the Company. Monitor the performance of staff, carry out performance reviews, and provide training and coaching as necessary.
  • Payroll and Compliance: Ensure the correct compilation of the payroll to the latest regulations.

The ideal candidate will have a solid operational food retail background, previous experience of leading staff, and a passion for brand standards and customer service.

Requirements

  • Excellent knowledge of food hygiene standards and the minimum of the Basic Food Hygiene level 3 qualification.
  • A strong understanding of Microsoft Excel and general IT systems.
  • The flexibility to work weekends to meet business needs.

Sodexo is a Disability Confident Leader employer and is committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations.



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