Global Client Onboarding Specialist
22 hours ago
To £75k
Urban Digital Recruitment Ltd is seeking an experienced Client Onboarding Manager to join our team. This is a fantastic opportunity for a skilled professional to lead end-to-end customer onboarding and solution implementation.
The ideal candidate will have a proven track record in implementing SaaS solutions, such as CRMs or ERPs, and expertise in technology integration. A strong understanding of project management principles, including Agile methodologies, is essential.
In this role, you will be responsible for developing and managing implementation plans, collaborating with stakeholders to gather requirements, and ensuring smooth handover to the delivery team. Your exceptional communication and stakeholder management skills will enable you to build strong relationships with both technical and senior-level teams.
Key responsibilities include:
- Developing and managing end-to-end implementation plans for complex software solutions
- Overseeing all customer onboarding, including vendor selection, data migration, and training
- Collaborating with stakeholders to gather requirements and ensure buy-in throughout the implementation process
- Working with the development team to resolve any technical challenges
- Continuously improving implementation playbooks and client documentation
- Defining KPIs, tracking progress, and ensuring smooth handover to the delivery team
Requirements:
- Proven success in implementing SaaS solutions, such as CRMs or ERPs
- Expertise in technology integration and familiarity with VMS/MSP systems an advantage
- Exceptional project management skills with the ability to meet tight deadlines and produce high-level reports
- Strong communication and stakeholder management skills, with experience working with both technical and senior-level teams
- Adaptable and able to customize solutions for each client's needs
- Technical expertise in software integration is a plus
- Skilled at driving urgency to deliver results in a fast-paced environment
- Strong problem-solving skills
- Exceptional attention to detail in reporting and documentation
- Collaborative and a clear communicator able to present complex information to all stakeholders
- Extensive client-facing success
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