Radiology Administration Specialist

4 weeks ago

Chertsey, Surrey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation... Full time
Job Summary

We are seeking an experienced and efficient Radiology Administration Specialist to join our team at Ashford & St. Peter's Hospitals NHS Foundation Trust. The successful candidate will be responsible for ensuring the smooth operation of our Radiology department, providing exceptional administrative support to our team and patients.

Key Responsibilities
  1. Record all patients onto the patient administration system (Cerner) and Computed Radiology Information System (CRIS), ensuring data accuracy and highlighting any urgent referrals.
  2. Use initiative to provide an efficient administrative service for the Radiology team, utilizing judgement and decision-making skills to offer and negotiate the most suitable appointment date and time for patients through the Radiology Information System (CRIS).
  3. Deal with telephone enquiries regarding Radiology appointments, maintaining patient confidentiality and attending to patients when they arrive for their appointments on the patient administration system (CRIS).
  4. Handle written and telephone enquiries concerning amending imaging appointments, assisting the wider team in cancelling and rearranging imaging appointments.
  5. Address patient queries and anxieties in a sensitive and caring manner, communicating with distraught and angry patients in a calm and reassuring manner.
  6. Liaise with Superintendents and Nursing Sisters to book special procedures involving multi-professional teams, handle doctors' queries regarding patient appointments, and advise patients on waiting list times as appropriate.
  7. Open incoming post, sort, distribute, and prioritise into job allocation, checking levels of stationery and other non-medical items and ordering as necessary.
Requirements

To be successful in this role, you will need to possess excellent communication and organisational skills, with the ability to work effectively in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within our organisation.

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