Retail Support Specialist
3 weeks ago
About Us
Mamas & Papas is a leading retailer and manufacturer in the baby and nursery products sector.
We are committed to providing exceptional customer service and creating magical memories for our customers.
Job Summary
We are seeking a highly skilled Customer Care Advisor to join our team.
As a Customer Care Advisor, you will be responsible for providing excellent customer service via phone and email, resolving customer complaints and concerns, and working collaboratively with colleagues to achieve team goals and objectives.
Key Responsibilities
- Provide exceptional customer service via phone and email
- Resolve customer complaints and concerns in a timely and professional manner
- Collaborate with colleagues to achieve team goals and objectives
- Participate in ongoing training and development programs to improve product knowledge and call handling skills
Requirements
To succeed in this role, you will need:
- A positive attitude and a passion for delivering exceptional customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Familiarity with CRM systems and software
What We Offer
We offer a range of benefits to support your personal and professional growth:
- A competitive salary: £22,000 - £28,000 per annum (dependent on experience)
- 33 days annual leave (pro-rata for part-time employees)
- Buy and sell holiday schemes
- Company bonus schemes
- Employer pension contribution from day 1
- Significant staff discounts for family and friends
- Ongoing offers and discounts across various external organisations
- Subsidised health and critical illness cover and insurances
- Supportive family-related leave policies
- Hybrid flexi working arrangements
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