Administrative Support Assistant
1 week ago
Job Description
We are seeking an Administrative Support Assistant to join our team at Carter Brown. As an Administrative Support Assistant, you will be responsible for providing administrative support to our staff, ensuring the smooth operation of our office.
Key Responsibilities:
- Provide administrative support to staff, including data entry, filing, and photocopying.
- Manage incoming and outgoing post, including franking and responding to mail.
- Assist with ordering and managing stationery and office supplies.
- Support teams with general administrative tasks, including database entry and record-keeping.
- Provide a first point of contact for customers, ensuring all enquiries are dealt with promptly and effectively.
- Take inbound calls and distribute to relevant individuals or departments.
- Send out reference requests and chase up overdue responses.
- Support teams with ad-hoc administrative tasks, including preparation and printing of marketing materials.
- Assist with maintaining and updating the central customer database.
- Accurately maintain Carter Brown Business Information Systems.
Requirements:
- Confidence when meeting and speaking to new people.
- Time management and organisational skills.
- Attention to detail and ability to maintain confidentiality.
- GCSE Grades A to C or equivalent in maths and English.
Working in Partnerships:
- Attend and participate in team meetings.
- Present a professional image of Carter Brown at all times.
- Communicate with a wide range of audiences and deliver excellent customer service.
Finance:
- Process assessor invoices for completed cases.
- Send out client agreements to relevant parties.
- Effectively communicate with the accounts team.
Hospitality:
- Book meeting rooms and external meeting facilities.
- Ensure food and refreshments are provided for meetings and training.
- Undertake travel bookings for staff and managers.
Health & Safety:
- Ensure Health & Safety procedures are observed at all times.
- Assist with building maintenance as directed by the Office Manager.
Additional Duties:
- Undertake training and development deemed necessary for the role.
- Reach a minimum basic standard of IT competence to use Company electronic systems effectively.
- Comply with the no smoking policy and observe Health and Safety procedures.
- Ensure compliance with safeguarding procedures and inform the Office Manager of any child protection matters or serious complaints.
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