Customer Service Representative

2 months ago


Tamworth, Staffordshire, United Kingdom Cyber Search Ltd Full time
About Us

Cyber Search Ltd. is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences through our team of dedicated professionals.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Answering and directing incoming calls, providing quotations to customers, processing sales and supplier purchase orders, responding to emails, dealing with demo stock requests, dealing with the sales team's bootstock, updating supplier/customer information, non-conformance reporting and credit note raising, and any other administration duties that may require support.
  • Finance Flair: Managing outstanding invoices, sending regular statements and copy invoices, new customer onboarding, new supplier onboarding, supplier statement reconciliations and remittances.
Requirements

To be successful in this role, you will need to have exceptional communication skills, be able to cope well under pressure, and promote a positive image of yourself and the brand. You will also need to be enthusiastic, a committed team player, and a quick learner. Having a keen attention to detail will be a huge benefit for this role.

Benefits
  • Starting salary of per annum
  • 25 days holiday (increasing with service)
  • Company contributed pension of 7.5%; increasing up to 11% (0.5% increase each year of service)
  • Death in service benefit x2 salary
  • Private Health package including Bupa cash plan for additional services
  • Option for accountancy study package
About Us

Cyber Search Ltd. is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from everyone regardless of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital status. Our people play the key role in our success and are always looking for more driven and ambitious individuals to join our growing team.



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