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Customer Support Specialist

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Obscurant Recruitment Solutions Ltd Full time
Customer Support Technician

About the Role:

We are seeking a highly skilled Customer Support Technician to join our team at Obscurant Recruitment Solutions Ltd. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients and distributors across the globe.

Key Responsibilities:

  • Provide technical support via phone, email, and Microsoft Teams to clients and distributors
  • Utilize logical troubleshooting skills to resolve technical issues
  • Work independently with minimal supervision and demonstrate self-motivation
  • Develop and maintain a strong understanding of our products and services

Requirements:

  • Strong customer service background with a technical interest
  • Technical customer support experience in IT or a related field
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Basic salary up to £29,000 depending on experience, plus quarterly bonus
  • Excellent benefits package, including healthcare, 33 days holiday, enhanced pension, and childcare vouchers
  • Opportunities for career progression and professional development

Why Join Us:

We are a dynamic and growing business that values innovation and customer satisfaction. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.