Customer Support Specialist
4 weeks ago
At Dreams, we believe in creating a workplace that's as loving as our beds. That's why we're passionate about our people-first culture, where every team member makes a difference. Our Bedquarters in High Wycombe is home to over 250 dedicated dreamers who share our vision of making work a special place to be too. From charity fundraisers to all-staff lunches, we celebrate every success, big or small. As a customer-focused company, we're committed to delivering outstanding service to our customers. That's where you come in. We're looking for a Customer Service Advisor to join our team based in Loudwater, Buckinghamshire. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. You will be the face of our company, and your excellent communication skills and product knowledge will make all the difference. If you're passionate about delivering outstanding service and working in a fast-paced environment, we'd love to hear from you.
Key Responsibilities:- Provide exceptional customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner
- Develop and maintain a thorough understanding of our products and services, including our bedding range and delivery options
- Work closely with our sales team to ensure seamless communication and delivery of our products
- Contribute to the development and implementation of customer service strategies and initiatives
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
- The chance to work with a leading brand in the bedding industry
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