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IT Support Team Manager

1 month ago

Oldham, Oldham, United Kingdom In Technology Group Full time

Job Title: Helpdesk Team Lead Position

Location: Manchester

Salary: £30,000 - £35,000 DOE

In Technology Group is seeking a Helpdesk Team Lead to manage a team of 4 help desk engineers. The successful candidate will be responsible for providing exceptional IT support to our client base, while also guiding and supporting their team to ensure they are maximising their potential.

Key Responsibilities:

  • Lead and motivate the team, providing guidance and support to ensure they are maximising their potential
  • Help shape the development of the company and structure of the team
  • Provide user support to SME's
  • Troubleshoot networking problems
  • Produce procedural documentation, helping technicians with 'how-to' guides.
  • Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's
  • Monitor and review service levels and ensure KPI's are met
  • Develop and maintain strong relationships with clients

Technical Skills:

  • Good understanding of IT infrastructure and networking technologies
  • Hands-on experience with Windows Server, Active Directory, Exchange and Office 365
  • Proficient in troubleshooting technical issues