IT Team Lead
3 weeks ago
Job Title: Helpdesk Team Leader
Location: Oldham, Manchester
Salary: £30,000 - £35,000 DOE
Our client, a reputable Managed Service Provider in the heart of Oldham, is seeking a Helpdesk Team Leader to manage 4 help desk engineers. As a key member of the team, you will be responsible for providing exceptional IT support to their client base.
This opportunity is ideal for a Senior Support Engineer looking to take on a team lead position or someone with team lead experience.
Responsibilities:
- Lead and motivate the team, providing guidance and support to ensure they are maximising their potential
- Help shape the development of the company and structure of the team
- Provide user support to SME's
- Troubleshoot networking problems
- Produce procedural documentation, helping technicians with 'how-to' guides
- Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's
- Monitor and review service levels and ensure KPI's are met
- Develop and maintain strong relationships with clients
Technical Skills:
- Good understanding of IT infrastructure and networking technologies
- Hands-on experience with Windows Server, Active Directory, Exchange and Office 365
- Proficient in troubleshooting techniques and problem solving
- Experience with virtualisation technologies (e.g. VMWare, Hyper-V)
- Cloud technology - Azure / AWS
Benefits:
- Fantastic progression routes
- Great holiday entitlement package
- Manage and support your IT team
- Free parking on site
If you are an experienced IT professional looking for an opportunity to take the next step in your career, please apply for immediate consideration and interview.
Keywords: IT Support, IT Support Team Leader, Managed IT Services, Senior IT Engineer, MSP, IT Helpdesk Leader, Senior 2nd Line, IT Team Lead
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