IT Support Specialist
5 days ago
Job Title: IT Support Specialist
Estimated Salary: £27,500 per annum, commensurate with experience and location.
Kamro Ltd is seeking an experienced 2nd Line IT Support Engineer to join their dynamic team. As a key member of the IT department, you will be responsible for providing technical support to clients, handling complex issues, and ensuring smooth operations.
The ideal candidate will have strong knowledge of Windows operating systems and Office 365, as well as experience with networking technologies. You will possess excellent problem-solving skills and a customer-focused mindset, with the ability to work in a fast-paced environment.
About the Role:
- Provide technical support to clients, resolving 2nd line support issues and escalating when necessary.
- Install, configure, and maintain hardware and software for clients.
- Manage backups, updates, and patch management.
- Troubleshoot network and server issues.
- Provide remote and on-site support as needed.
- Document all work performed, ensuring accurate and up-to-date records.
- Potential opportunity to take on 1st line calls.
About the Client:
Kamro Ltd is a well-established IT services provider, specialising in delivering high-quality IT support, consultancy, and managed services to a diverse portfolio of businesses. They are committed to helping clients navigate the ever-evolving world of technology with reliable, tailored solutions.
Working Hours:
- Monday to Friday
- 9:00 am to 5:00 pm
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