Customer Service Representative

3 days ago


ApplebyinWestmorland, Cumbria, United Kingdom NFU Mutual Full time
About the Role

We're seeking a skilled Customer Service Advisor to join our team at NFU Mutual's Appleby Agency. As a key member of our team, you'll deliver exceptional customer service to new and existing customers, providing a warm and personalized experience that sets us apart.

Key Responsibilities
  • Handle a wide range of general insurance queries, both face-to-face and over the phone, with a focus on building strong relationships and providing tailored solutions.
  • Cross-sell our varied product range to meet customers' needs and maximize sales opportunities.
  • Work closely with our Financial Advisors to promote their services and schedule appointments with customers.
  • Develop and maintain a comprehensive knowledge of NFU Mutual products and services to provide expert advice and guidance.
About You

We're looking for someone with a strong customer service background, excellent communication skills, and a passion for delivering exceptional experiences. You'll be patient, reassuring, and able to communicate effectively in writing and verbally. If you're enthusiastic, willing to learn, and open to new ideas, we'd love to hear from you.

What We Offer
  • A competitive salary up to £23,000 depending on experience.
  • 25 days' annual leave plus bank holidays.
  • A contributory pension scheme.

We're committed to creating an inclusive workplace where everyone feels valued and supported. If you're interested in joining our team and making a real difference in the lives of our customers, please apply today.



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