Senior CX Expert
3 weeks ago
Serve as a key member of the Cyara team, working closely with sales professionals to craft innovative solutions that drive exceptional customer experiences. As a Technical Solution Designer, you will leverage your expertise in CX, call center, IVR, and related technologies to develop tailored demonstrations of our platform, showcasing its value in enhancing CX strategies.
About the Role:- Design and deliver customized solutions that meet clients' complex needs, demonstrating the capabilities and benefits of Cyara's testing and monitoring solutions
- Partner with sales teams to understand clients' business challenges and technical requirements, aligning them with Cyara solutions
- Develop and present engaging presentations and demos, highlighting the value of our platform in improving CX testing and monitoring
What You'll Need:
- Bachelor's degree in Computer Science, Information Technology, or related field experience
- Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR, or related technologies
- Excellent collaboration and communication skills, with the ability to work effectively with sales teams and other internal stakeholders
- Willingness to travel as needed to meet with clients, tradeshows, corporate events globally, and participate in sales engagements
Why Join Us:
- Competitive compensation package, including an estimated annual salary of $120,000 - $180,000 based on location and experience
- A dynamic and inclusive work environment that fosters innovation, creativity, and growth
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