Front of House Operations Leader
1 week ago
About the Role
We are looking for a skilled and proactive Front of House Manager to join our team at the Universal Business Team. As a key player in our hospitality services, you will be responsible for leading a small team of Hospitality Assistants, ensuring seamless service delivery and maintaining high standards of cleanliness and organisation.
Responsibilities:
- Client Management: Develop strong relationships with clients and visitors, providing exceptional customer service and resolving any issues promptly.
- Team Leadership: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards.
- Operations: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues.
- Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments.
Requirements:
- Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.
- Strong hands-on management experience and a willingness to assist in daily operations.
- Excellent communication and interpersonal skills.
- Competency in using event booking systems (training provided if necessary).
- A focus on delivering a first-class client experience.
What We Offer: Estimated salary £43,000 - £47,000 per annum. Benefits include free lunch, pension, travel allowance, and 22 days holiday + bank holidays.
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