Front of House Operations Leader

1 week ago


London, Greater London, United Kingdom Universal Business Team Full time

About the Role

We are looking for a skilled and proactive Front of House Manager to join our team at the Universal Business Team. As a key player in our hospitality services, you will be responsible for leading a small team of Hospitality Assistants, ensuring seamless service delivery and maintaining high standards of cleanliness and organisation.

Responsibilities:

  • Client Management: Develop strong relationships with clients and visitors, providing exceptional customer service and resolving any issues promptly.
  • Team Leadership: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards.
  • Operations: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues.
  • Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments.

Requirements:

  • Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.
  • Strong hands-on management experience and a willingness to assist in daily operations.
  • Excellent communication and interpersonal skills.
  • Competency in using event booking systems (training provided if necessary).
  • A focus on delivering a first-class client experience.

What We Offer: Estimated salary £43,000 - £47,000 per annum. Benefits include free lunch, pension, travel allowance, and 22 days holiday + bank holidays.



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