Retail Operations Manager

7 days ago


London, Greater London, United Kingdom Card Factory Full time
Job Title: Retail Operations Manager

We are seeking a highly skilled Retail Operations Manager to join our team at Card Factory in London, Westfield Shopping Centre.

As a Retail Operations Manager, you will be responsible for the overall performance of the store, focusing on delivering exceptional customer experiences, developing a high-performing team, and driving commercial growth.

The estimated salary for this role is £45,000-£60,000 per annum, depending on experience. This position offers a wide range of benefits, including 25% colleague discount, financial wellbeing support, seasonal incentives, and access to blended learning and development content.

Key Responsibilities:

  • Foster a positive and inclusive store culture that prioritizes customer satisfaction and employee engagement.
  • Cultivate a high-performing team through coaching, training, and development opportunities.
  • Maintain a deep understanding of customer needs and preferences to inform commercial decisions.
  • Develop and implement effective strategies to drive sales growth and improve operational efficiency.
  • Collaborate with district and regional managers to share best practices and address challenges.

About Us:

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland.

Requirements:

  • A minimum of 3 years' experience as a store manager in a retail environment.
  • Proven track record of delivering commercial growth and improving customer satisfaction.
  • Excellent leadership and communication skills.
  • Able to work collaboratively with stakeholders across the business.


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