Executive Bar Supervisor
3 days ago
We are seeking a skilled and experienced Bar Supervisor to join our team at Sodexo Live St James' Park, Newcastle United Football Club. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our bars and providing exceptional customer service to our guests.
{"h3": "Key Responsibilities"}- Oversee the setup and preparation of bars prior to service, ensuring all necessary equipment and supplies are in place.
- Conduct thorough staff briefings to ensure all team members are aware of their roles and responsibilities.
- Monitor staff working practices to ensure efficiency and productivity, adhering to company standards and guidelines.
- Ensure that all drinks are prepared in line with service guidelines and that all staff are attentive to guests' needs.
- Manage resources effectively, ensuring a sufficient supply of stock, equipment, and consumables are available at all times.
- Deal with customer and staff complaints in a professional and efficient manner.
- Actively promote products and maximize revenue capture.
- Accurately monitor and record wastage, ensuring compliance with company policies and procedures.
- Reconcile end-of-day banking and ensure PCI compliance.
- Ensure the bar area is clean and secure at the end of each shift.
- Comply with all relevant legislation, including company-specific policies and procedures.
- Develop and implement strategies to recognize and reward staff, promoting a positive and productive work environment.
- Adhere to all company policies and procedures, including those related to health and safety.
- Excellent verbal communication skills and a friendly yet professional demeanor.
- Good attention to detail and punctuality.
- Experience in a hospitality, catering, or bar setting, with a proven track record of managing a team.
We are looking for a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a high-performing team. If you have a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity.
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