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Digital Content Specialist

2 months ago

Belfast, United Kingdom Rapid7 Full time

About the Role

We are seeking a skilled UX Content Strategist to join our team at Rapid7. As a UX Content Strategist, you will play a critical role in crafting content experiences that guide our customers to achieve their outcomes.

Key Responsibilities

  • Create engaging content experiences that educate and inform our customers.
  • Design and develop in-product walkthroughs, help documentation, infographics, and multimedia content to support customer success.
  • Collaborate with cross-functional teams to identify gaps in customer experiences and develop solutions to address them.
  • Provide holistic oversight for help content and ensure alignment with our content standards.
  • Audit and assess our product and documentation to ensure consistency with our content strategy.
  • Engage with stakeholders to promote a content-as-a-priority approach.

Requirements

  • Excellent written and oral communication skills.
  • Strong research skills and attention to detail.
  • Ability to communicate complex ideas clearly and concisely.
  • Strong project management skills and ability to work independently.
  • Experience working with cross-functional teams and collaborating with stakeholders.
  • Knowledge of information architecture and content design principles.

About Us

Rapid7 is a leading provider of cybersecurity solutions. We are committed to helping our customers defend their digital environments and achieve their business goals. Our team is passionate about creating innovative solutions that make a real difference in the world.