Global Payroll Operations Lead

3 hours ago


Sheffield, Sheffield, United Kingdom Tes Global Full time

Job Description:

Tes Global is seeking an experienced Payroll Support Manager to lead our Payroll customer advisors in Sheffield.

Key Accountabilities:

  1. Develop and implement strategies to improve Service Level Agreements for calls, chat, complaints, and escalations.
  2. Mentor and coach team members to enhance their skills and performance.
  3. Design and deliver training programs for school support, working closely with the L&D team.
  4. Regularly review and address employee performance, using established disciplinary procedures where necessary.
  5. Support business objectives by contributing to projects and product testing.

Requirements and Qualifications:

  • Minimum 2 years' experience in a Payroll management role.
  • A recognized payroll certification (e.g., Chartered Institute of Payroll Professionals) is highly desirable.
  • Exceptional leadership, coaching, and mentoring skills.
  • Ability to analyze complex data and provide actionable insights.

Compensation and Benefits:

  1. Salary: £45,000 - £60,000 per annum, dependent on experience.
  2. Holidays: 25 days annual leave rising to 30 days.
  3. Pension scheme: 5% employer contribution after probation.
  4. City centre offices.
  5. Access to various employee benefits through My Benefits World.
  6. Discounted city centre parking.
  7. Free eye care cover.
  8. Life Assurance.
  9. Cycle to Work Scheme.
  10. Employee Assistance Program (EAP).
  11. Monthly Tes Socials.
  12. Extensive learning and development opportunities.


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