Global Payroll Operations Lead
3 hours ago
Job Description:
Tes Global is seeking an experienced Payroll Support Manager to lead our Payroll customer advisors in Sheffield.
Key Accountabilities:
- Develop and implement strategies to improve Service Level Agreements for calls, chat, complaints, and escalations.
- Mentor and coach team members to enhance their skills and performance.
- Design and deliver training programs for school support, working closely with the L&D team.
- Regularly review and address employee performance, using established disciplinary procedures where necessary.
- Support business objectives by contributing to projects and product testing.
Requirements and Qualifications:
- Minimum 2 years' experience in a Payroll management role.
- A recognized payroll certification (e.g., Chartered Institute of Payroll Professionals) is highly desirable.
- Exceptional leadership, coaching, and mentoring skills.
- Ability to analyze complex data and provide actionable insights.
Compensation and Benefits:
- Salary: £45,000 - £60,000 per annum, dependent on experience.
- Holidays: 25 days annual leave rising to 30 days.
- Pension scheme: 5% employer contribution after probation.
- City centre offices.
- Access to various employee benefits through My Benefits World.
- Discounted city centre parking.
- Free eye care cover.
- Life Assurance.
- Cycle to Work Scheme.
- Employee Assistance Program (EAP).
- Monthly Tes Socials.
- Extensive learning and development opportunities.
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