Customer Service Senior Advisor

2 weeks ago


Derby, Derby, United Kingdom Damco Spain SL Full time

We are seeking a highly skilled Customer Service Senior Advisor to join our team at Damco Spain SL. This is an exciting opportunity for a motivated individual to make a significant impact on our global supply chain operations.

Company Overview

At Damco, we are committed to simplifying global trade and providing end-to-end solutions to our customers. Our diverse and inclusive workplace culture values diversity as a strength in building high-performing teams.

Job Description

This role will involve delivering exceptional customer service to our clients, processing documents accurately and timely, and monitoring the performance of third-party suppliers to identify areas for improvement.

Key Responsibilities:
  • Provide 1st-class customer service to clients, ensuring professionalism and efficiency at all times.
  • Continuously innovate and improve services to meet customer needs and increase business efficiency.
  • Process documents accurately and timely, adhering to company policies and guidelines.
  • Monitor supplier performance to identify areas for improvement.
Required Skills and Qualifications

To succeed in this role, you will need experience in customer service or administration roles, a passion for customer satisfaction, and expertise with Microsoft applications (Word, Excel, Outlook).

Benefits

We offer a competitive salary range of €45,000 - €60,000 per annum, depending on experience, and 4 shift options to suit your needs: 6am - 2pm, 2pm - 10pm, 10pm - 6am, or 09am - 5pm. Maersk is committed to diversity and inclusion and welcomes applicants from all backgrounds.



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