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Customer Support Engineer

1 month ago


Bradford, Bradford, United Kingdom Interface Recruitment UK Full time
Job Title: 3rd Line Support Engineer

Job Purpose: Provide high-level service support and maintain systems and infrastructure, identifying and implementing new developments aligned with the organisation's strategy.

Key Responsibilities:

  • Deliver systems and requirements in-line with the IS strategy and key strategic objectives.
  • Serve as a resource and technical expert to the Head of Information Systems and the wider business.
  • Assist in the training of department members, end users, and new employees.
  • Develop and update documents pertaining to system or software procedures, requirements, and changes.
  • Perform maintenance and backup functions for key systems, resolving issues of diverse scope.
  • Collaborate with the IS department and key end users to conduct requirement and needs analysis.
  • Conduct testing of systems to ensure efficiency and accuracy, using appropriate software tools.
  • Implement and maintain system security and data confidentiality, integrity, and availability across the network.
  • Design, develop, modify, and maintain infrastructure solutions to achieve high availability.
  • Administer, maintain, develop, and implement policies and procedures for ensuring the security and integrity of critical systems.
  • Work with other department members to facilitate the sharing of information between various departments and systems.
  • Work with other systems analysts in the design, development, and modification of enterprise solutions.

Skills and Experience:

  • Proven background working as a 2nd/3rd Line Support Analyst in a Service Desk environment.
  • Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software.
  • Good working knowledge of Microsoft Windows Server and Active Directory Network Services, including TCP/IP, DNS, Group Policy, and DHCP.
  • Good working knowledge of Microsoft Exchange.
  • Cyber risk awareness and security hardening to safeguard business systems.
  • Customer-focused, with experience of providing advice and guidance to customers over the telephone, email, and Internet.
  • Organised and methodical, with the ability to work to targets and goals unsupervised.
  • Enthusiastic, self-motivated team player, with the ability to work within a demanding environment.
  • Azure and Office365 experience.
  • SQL Server administration experience, including installation, performance tuning, security, analysis, and reporting.
  • Strong understanding of secure firewall configurations, including 2-factor SSL VPNs and granular access policies.
  • Good working knowledge of VMware, including monitoring, provisioning, housekeeping, and troubleshooting activities.