Benefits Coordinator
2 weeks ago
About the Role
As a Customer Service Advisor at Alexander Mae (Bristol), you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to handle member inquiries related to their pension benefits, providing accurate and timely responses.
This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. You will be part of a dynamic team that is committed to excellence in customer service.
Key Responsibilities:
- Respond to customer inquiries via phone and other communication channels
- Update members on the status of their inquiries and escalate non-responses when necessary
- Acknowledge customer complaints and ensure timely progress
Estimated Salary: £26,500 - £32,000 per annum
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