Service Delivery Manager
3 days ago
We are seeking a skilled Service Delivery Manager to join our team in Coventry. As a key member of our team, you will be responsible for overseeing service delivery performance within agreed Service Level Agreements (SLAs), planning and managing service budgets, and ensuring that Key Performance Indicator (KPI) monitoring and reporting are established.
Key Responsibilities:- Oversee service delivery performance within agreed SLAs
- Plan and manage service budgets
- Establish KPI monitoring and reporting
- Review, coordinate preparation, and produce operational documents and manuals for customers
- Manage risk and opportunities
- Drive a culture of continuous improvement (service quality, efficiency, and commercial performance)
- Manage customer relationships
- Collaborate with internal stakeholders involved in service delivery
- Native English language skills
- Knowledge of the ITIL process
- Demonstrable contract management skills
- Demonstrable commercial management skills
- Management of a project/Bid team would be beneficial
- Permanent role
- Hybrid working model (at least 3 days per week at the office in Coventry)
- Private medical care
- Life insurance
- Pension plan
- Growth opportunities within our international structures
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Service Delivery Manager
1 week ago
Coventry, Coventry, United Kingdom Kapsch TrafficCom AG Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to oversee the delivery of our IT services in Coventry.Key Responsibilities:Ensure service delivery performance meets agreed Service Level Agreements (SLAs)Act as a Single Point of Contact (SPoC) for customers, providing timely and effective supportDevelop and manage...
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Service Delivery Manager
1 week ago
Coventry, Coventry, United Kingdom Kapsch TrafficCom AG Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to oversee the delivery of our IT services in Coventry.Key Responsibilities:Ensure service delivery performance meets agreed Service Level Agreements (SLAs)Act as a Single Point of Contact (SPoC) for customers, providing timely and effective supportDevelop and manage...
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Service Delivery Manager
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Coventry, Coventry, United Kingdom Kapsch TrafficCom AG Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to oversee the delivery of our services to our customers.Key Responsibilities:Ensure service delivery performance meets agreed Service Level Agreements (SLAs)Act as a Single Point of Contact (SPoC) for customers, providing timely and effective supportDevelop and...
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Service Delivery Manager
6 days ago
Coventry, Coventry, United Kingdom Kapsch TrafficCom AG Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to oversee the delivery of our services to our customers.Key Responsibilities:Ensure service delivery performance meets agreed Service Level Agreements (SLAs)Act as a Single Point of Contact (SPoC) for customers, providing timely and effective supportDevelop and...
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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