IT Technical Support Specialist

3 weeks ago


Witney, Oxfordshire, United Kingdom Focus Group Full time

About the Role:

We are seeking an IT Technical Engineer to join our team at Focus Group, a leading provider of essential business technology solutions.

As an IT Technical Engineer, you will provide remote and onsite support and installations for customers, ranging from SMEs to enterprise-level organizations.

Key Responsibilities:

  1. Undertake maintenance work on customers' ICT services, updating case management and field services tools with work undertaken and completed.
  2. Provide installation and configuration services for a wide range of ICT solutions.
  3. Provide high-quality customer experience in relation to the installation or maintenance of a customer's IT or telephony services.
  4. Support colleagues remotely or onsite as required.
  5. Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers on a regular basis.
  6. Audit and document client infrastructure.
  7. Support the delivery of small, medium, and large projects as part of a team.

Requirements:

  1. Prior experience in an IT or telecom support or delivery role.
  2. Able to work efficiently both independently and as part of a team.
  3. Excellent written and verbal communication skills.
  4. Excellent attention to detail.
  5. Ability to be flexible, adjusting working hours or staying over on larger project work as required.
  6. For field roles, a full valid UK driving license is necessary.
  7. Excellent troubleshooting skills.
  8. Experience with the Microsoft technology stack, including Windows Desktop, Windows Server, and M365.

About Focus Group:

We pride ourselves on creating an inclusive, collaborative, and rewarding environment where you can thrive and make a difference to our business.

We welcome all applications and are committed to making reasonable adjustments to ensure all employees can work safely in our offices.



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