Tenant Support Liaison

3 weeks ago


North Acton, United Kingdom Spencer & James Limited Full time

Are you passionate about delivering exceptional customer service and making a difference in the lives of residents? Do you have prior experience in a Resident Liaison Officer role or a similar position? If so, this could be the ideal opportunity for you

About the Job

As a Tenant Support Liaison with Spencer & James Limited, you will be responsible for maintaining an up-to-date on-site database to track activities and progress. You will also conduct regular meetings with client representatives and tenants to uphold excellent customer service standards.

  • Establish and enforce a consistent and effective customer care approach.
  • Serve as the escalation point for resolving tenant complaints promptly and professionally.
  • Coordinate and manage tenant relationships across multiple sites to ensure smooth project delivery.

This is an exciting opportunity to contribute to projects that improve communities, including working on a Social Housing Decarbonisation Fund initiative. As a Resident Liaison Officer, you will play a key role in delivering an outstanding tenant experience while supporting meaningful upgrades to social housing.

Requirements

We are looking for candidates with:

  • A UK driver's license and access to a vehicle (essential).
  • Prior experience in a Resident Liaison Officer role or a similar position.
  • A strong commitment to providing exceptional customer service and tenant support.
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with tenants and clients alike.
  • Experience with Social Housing or Decarbonisation Fund projects (desirable but not essential).

The salary for this role is £32,000 per annum, plus a car allowance of £4,000 per year, making your total remuneration package £36,000 per annum.



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