Global Client Programmes Director

4 days ago


London, Greater London, United Kingdom White & Case Full time
About the Role

This is a unique opportunity to join White & Case as a Global Client Programmes Director, where you will be responsible for leading and enhancing the firm's strategic approach to key client management.

Job Description

The successful candidate will oversee the day-to-day operations of the Key Client Programme, lead a community of Relationship Managers, and help shape and deliver the implementation of a firm-wide priority client programme.

Key Responsibilities
  • Create and deliver a robust framework for the Key Client Programme that aligns with the firm's objectives.
  • Act as a strategic adviser to Global Relationship Partners, providing them with tools, resources, and insights needed to cultivate deep client relationships.
  • Lead, mentor, and expand a community of Key Client Relationship Managers, promoting excellence, collaboration, and continuous improvement.
  • Manage the day-to-day operations of the Key Client Programme and oversee its strategic direction in line with the firm's objectives.
  • Develop and implement best practices for client engagement and relationship management, leveraging industry trends and client feedback.
  • Monitor and analyse programme performance metrics, providing regular reports to senior management and making data-driven recommendations for programme enhancements.
  • Spearhead the development of personalized client service plans, ensuring key clients receive a consistent, high-quality service experience tailored to their needs and preferences.
Qualifications and Skills
  • Bachelor's or master's degree in a related field.
  • At least 10 years' experience in client relationship or business development, preferably within a global law firm or professional services environment.
Location and Reporting

This role is based in our London office, reporting to the Director of Clients and Industries, BD, Marketing & Knowledge - Key Clients & Industry Groups.



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