Service Desk Coordinator

4 weeks ago


London, Greater London, United Kingdom CBW Staffing Solutions Full time
Job Description

We are seeking a highly organized and communicative Service Desk Coordinator to join our team at CBW Staffing Solutions in Central London. As a key member of our operations team, you will be responsible for planning and scheduling engineers' workload, liaising with clients, and maintaining a portfolio of clients.

Key Responsibilities:
  • Plan and schedule engineers' workload, allocating jobs and re-arranging engineers' jobs on a reactive basis.
  • Liaise with clients via email and phone, ensuring high levels of professionalism and communication.
  • Maintain a portfolio of clients, organizing works in line with client defect trackers and KPIs.
  • Log and review data in our CAFM system, upholding high levels of communication with clients.
  • Aid in the management of permits, RAMS, and health and safety documents as per work requirements.
  • Ensure all service records are recorded accurately, with all relevant information detailed, within agreed timelines.
Requirements:
  • CAFM proficiency
  • Experience within FM
  • General administration skills
  • IT proficiency

Send your CV to Abbie at CBW Staffing Solutions for more information.



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